TripAdvisorhave awarded Mary & Martha Mongolia their CERTIFICATE OF EXCELLENCE in 2017. Mary & Martha are now the recipients of this award for two years running! A big thank you to all our customers who have written reviews to TripAdvisor about Mary & Martha; and a big thank you to all our staff for their dedication towards excellence in Service.
Firstly, we had wonderful customers who bought well and in most cases spent enough to receive several free personalised calligraphies.
Secondly, our calligrapher, who was paid well for his services by Mary & Martha, enjoyed his time and will be back for the summer starting from about the 15th June.
Thirdly, our artisans, from all the extra sales, leading to us increasing our orders for this year immediately.
Fourthly, our staff, from all the time they had with wonderful customers, practicing their English (and Korean and Japanese and Russian, and German) whilst giving information about artisans and products.
AND Finally those who will benefit from Mary & Martha / Bill & Irene donations - this will come as a surprise to most as we did not want to build expectations before the event.
We increased the number of beneficiaries from 3 to 4 so the following folk will receive MNT 840,000 each, with no restrictions on how they use the donation:
Seedtime (Training Small Business Entrepreneurs and developing Credit Unions)
A gentleman waiting for a kidney transplant currently in financial need
A big thank you to everyone for your major support during our event.
Oh! More last minute news!
We have International Women's Association of Mongolia (IWAM) Calendars - with some amazing photos from across Mongolia - a snip at 10,000 MNT each - Make IWAM's day by buying us out and causing another print run! 75% of the price goes back to IWAM for their projects.
ULAANBAATAR, MONGOLIA – 31 May, 2016– Mary & Martha Mongolia today announced that it has received a
TripAdvisor® Certificate of Excellence.
Now in its sixth year, the achievement celebrates
hospitality businesses that have earned great traveler reviews on TripAdvisor
over the past year. Certificate of Excellence recipients include
accommodations, eateries and attractions located all over the world that have
continually delivered a quality customer experience.
Comment from Mary & Martha: "So many
people have played a part in gaining this certificate; primarily our dedicated
staff who want to meet and give excellent service to our visitors from all over
the world.But this would not be possible
if it were not for the quality products that our artisans produce.As Owners, Bill & Irene are very grateful
for everyone involved in Mary & Martha and for all our customers who keep
sharing great words of encouragement with us”.
"With the Certificate of
Excellence, TripAdvisor honors hospitality businesses that have consistently received
strong praise and ratings from travelers,” said Heather Leisman, Vice President
of Industry Marketing, TripAdvisor. “This recognition helps travelers identify and
book properties that regularly deliver great service. TripAdvisor is proud to play
this integral role in helping
travelers feel more confident in their booking decisions.”
The Certificate of Excellence
accounts for the quality, quantity and recency of reviews submitted by
travelers on TripAdvisor over a 12-month period. To qualify, a business must
maintain an overall TripAdvisor bubble rating of at least four out of five,
have a minimum number of reviews and must have been listed on TripAdvisor for
at least 12 months.
Mary & Martha works with some 25-30 groups
and individual artisans bringing together over 400 hand crafted and semi
machined products under one roof.The
range of products is vast and covers everyone’s needs from small memory gifts
to exotic yak clothing and accessories. Plan your visit to our two shops in the
centre of Ulaanbaatar.
One week on from World Fair Trade Day and it is business as unusual - because every day in Mary & Martha is unusual. Business as unusual on World Fair Trade Day because we were so well supported by the Ulaanbaatar community and by many early in the year travellers. Business as unusual because all our summer students took part in an amazing day; a day typical of a high season day but out of high season. We had lots of interest in our newly opened second shop; we had lots of interest in "what is Fair & Ethical" all about; we had lots of interest in all the artisans we represent; we had lots of spending; we had lots of interest in our names in old Mongolian Script prepared on the spot by our resident calligrapher, free to the many big spenders. And based on our weekend sales we are able to donate close to MNT 500,000, divided between our two named good causes. Now we are gearing up for we hope a very busy summer - we hope all the ASEM representatives can get the opportunity to visit our shops in mid July. And we hope elections good smoothly so there is no disruption to business.
The count down to World Fair Trade Day is nearing the end. Less than 20 hours to go. And we hear we could receive visits from the Chamber of Commerce, Chingeltei, Bayanzorkh and Nalaikh Districts as well as local sub district office folk to learn more about how our Fair Trade business is contributing to employment, the economy and promotion of Mongolian products around the world.
There will also be representatives from the two organisations we are donating to this year - so you will be able to ask them questions and learn about their activities.
We are grateful for the interest being shown by many loyal customers and the officials who are probably a little puzzled about what Mary & Martha is.